I picked up my factory unlocked iPhone 3G[S] on a trip to Malaysia in September. To my pleasant surprise, Internet tethering, and MMS were already active and working quite well in Malaysia.
Upon arriving in India and popping my Airtel SIM into the phone, the phone worked fine but no data was working. Since the 3G[S] isn’t officially supported on Airtel or any Indian carrier, I could not set the EDGE network settings. Apple removed the ability to change network settings in a previous firmware upgrade. If you jailbreak your phone, I believe there is a way to re-enable the EDGE settings easily. However, if you’re not jailbreaking your iPhone, it’s a little more complicated. I tried to download and install a profile for Airtel that’s usually used for enabling tethering and MMS but that didn’t work.
I then deleted the profile from the phone and rebooted it. Upon reboot, it was working perfectly. I also had to make sure that 3G was turned off. I can’t be sure what finally made it work but I have a feeling it was turning 3G off in the Network settings. Try that first and if you still have trouble, then try using the profile.
I am writing (most of) this post on my iPhone 3G[S] using Airtel in New Delhi. The 3G[S] is not available in India yet and there is no information publicly available about a pending release or pricing.
I suspect, that Apple is terribly disappointed with iPhone 3G sales through its Indian partners, Airtel and Vodafone. On the flipside, Apple provides no support for the iPhones they sell in India. The only support available is through the carriers, who, from experience and from what others have said, can’t even properly activate an iPhone. Apple really can’t blame them.
In India, why has Apple abandoned their philosophy of controlling every aspect of their customers’ experience with their products? The 3G sells through official channels for anywhere between Rs. 30k and Rs. 35k. It’s not cheap by any standard. Blackberry, on the other hand is selling all their models in India like hotcakes. A few people I have met who bought iPhones through official channels in India have exhibited an incredible amount of frustration at the device and the (lack of) support behind it. One person said it took Vodafone almost a month to get data working on his iPhone and they had no answer for his dropped calls. Not exactly another notch in Apple’s customer service utility belt.
Those in India who bought the phone through unofficial or grey market channels have paid a premium for the device. They face extreme frustration when dealing with the carriers and they knew they would get no support from Apple (unless they were lied to by the vendor and told that they would get support from Apple – yes, vendors in India do lie). For the moment, Apple has lost the Indian high-end mobile phone market to Blackberry and Nokia. Until the carriers offer better service, true unlimited data plans, and better speeds, only gadget freaks like me and those trying to be seen with the sexiest phone on the market will be paying the massive premiums for an iPhone in India. Currently, an unlocked (not sure if it’s factory or hacktivated) iPhone 3G[S] sells for anything between Rs. 45,000 (USD 980) and Rs. 55,000 (USD 1,200) in places like Khan Market in New Delhi.
My bet is that India will see an iPhone 3G[S] sometime in the late Spring at which point, Apple will be getting ready to roll out the next version of the iPhone just a few months later in the US and other countries. Come on Apple, haven’t you figured out that Indians will gladly pay a premium for great hardware. It’s the software they will never pay for.
Being involved in Startup Saturday Delhi, I have come across a lot of entrepreneurs building Internet applications. Most of them being India centric. The problem, which has been discussed and reported numerous times is that broadband penetration is a miniscule 3% of the whole population. There are roughly 3 million broadband subscribers in India.
Airtel 8Mbps with 4GB Cap
India being a highly price conscious country, I find it amazing that telcos like Airtel are busy hiking the price of metered “broadband” while degrading service levels. The latest move by Airtel has been to increase the price of their “unlimited” 512k connection to Rs. 1,599 (USD 34) per month. The real kicker is that the speed degraded to 256k after you’ve hit downloads totaling 100GB.
Airtel 512k with 100GB Cap
At the same time, they are introducing 16Mbps connections for Rs. 2,999 (USD 64) per month that have download caps of 20GB. A single Linux distro download is 4GB. A point upgrade to OS X is generally around 500MB. Buying and downloading a few shows from iTunes or watching a few videos on YouTube and I’ll blow right thru my 20GB limit in a week. If I download roughly 40GB of data in a given month, my Internet access will cost me upwards of Rs. 12,000 (USD 255) per month.
Airtel 16Mbps with 20GB cap
If indian telcos like Airtel were to offer unlimited 1Mbps connections at Rs. 999 (USD 21) and unlimited 2Mbps at Rs. 1,599 (USD 34), the willingness of Indians to spend on Internet access would be much more palatable. Other than those whose careers in some way, shape, or form are connected to the Internet, very few people are willing to spend more than Rs. 999 per month on Internet access. Those that spend Rs. 999 or less per month, get an experience that basically sucks. They are frustrated and completely turned off by the fact that it takes 20 minutes to load a 3 minute video on YouTube.
India will never be a country of mass Internet adoption while the government agencies like TRAI and DoT don’t adopt a definition of broadband that is more inline with shifts in Internet usage. Indian telcos continue to provide subpar speeds at exorbitant prices when compares to the rest of the world. India, touting itself, as the technology center of the 21st Century, must adopt an infrastructure and a coherent policy around broadband deployment and usage. Only with the government mandating the need for widespread Internet adoption, at feasible price points, will there be widespread broadband adoption by non-techies.
However, relying on the government to be so forward thinking is a pipe-dream. What the Indian telcos should do is adopt a model that was instrumental in driving mobile usage in India. Drop the price points so that even the average person (living on Rs. 100 per day), would find Internet usage compelling, useful, and not frustrating. If they were to adopt a mass usage policy and not price their broadband products based on margins, I believe that in 5 years, India could have at least 100 million broadband users (via DSL, cable modem, Mobile 3G, wiMax, etc.) Is it too much to ask the Indian telcos like Airtel, MTNL, BSNL, Tata Communications, Reliance, etc. to push the envelope of adoption? Unfortunately, I think it might be.
Here are some screenshots of apps I have downloaded from the Apple App store. All the apps are running on a 1st generation 8gb iPhone that was recently upgraded to the 2.0 firmware. My carrier is Airtel in New Delhi and this post is being made with the WordPress app for the iPhone.
Well, I’ve been trying for almost a whole week to get Airtel‘s Unlimited GPRS service (or Mobile Office as it’s called on their site) setup. Unfortunately, all the SMS confirmation messages telling me that it is setup and will cost Rs. 499/month for unlimited usage were all bogus.
I’ve confirmed that even though my iPhone shows the “E” implying an EDGE/GPRS connection, the service isn’t really activated. I’ve used the new Airtel SIM card in my Apple iPhone (which is unsupported by Airtel) and also a Nokia E61 (which is supported). It doesn’t work on either phone. I then even tried to put the SIM into a USB EDGE/GPRS device and configure it on my Mac Mini but still no luck.
I believe Airtel’s setup process for GPRS is a manual one. That’s one of the reasons it will take 4 hours to setup the service. 4 Hours have turned into almost 144 hours and countless phone calls to both 121 (customer service) and 12118 (technical support). 12118 tells me that it’s not active and 121 sometimes tells me that it is active, other times they tell me they’ve put in a request to have it activated, and other times they’ve told me that it is active. The support on Airtel’s mobile desk is fairly horrendous as compared to their excellent service for their DSL and landline products.
In New Delhi, at least, you must send the following SMS to 121 from your Airtel phone:
STARTGPRS
I’ve heard that “AGPRS” also works but in my case, neither SMS messages nor telephone calls have actually gotten the service activated.
Once you receive a confirmation message, you can go into your settings and setup the APN as shown below:
Though, the confirmation messages haven’t helped me, it doesn’t have anything to do with the iPhone. It only has to do with Airtel’s inability to get the service fully activated. The process appears to be a two-part manual process and one service rep let it slip that only the first part has been done, hence, I’m getting the “E” on my iPhone but no actual service.
My only advice is to keep hounding them to get the service activated and, if possible, use an Airtel supported handset while asking them to activate the service. If you tell them you’re using an iPhone, their eyes will glaze over and you’ll get the ole heev-ho.
I’ll post updates as they become available.
Update: 29th April, 2008
Airtel was able to finally get it right. It took them 9 days and countless phone calls plus SMSes and a little bit of strong-arming to get them to put me on the phone with a floor supervisor but the supervisor finally got GPRS (Mobile Office) setup on my account. The access point name (APN) on my iPhone is set to airtelgprs.com. All I had to do was turn the iPhone off and back on to get it to work once the service was activated. I just hope some bonehead over there doesn’t turn the service off again …
Update: 5th May, 2008
Airtel has done it again and “automatically” disconnected my Mobile Office GPRS connection. They couldn’t give me any explanation except “the status is wrong”. Even after pressing the supervisor for an explanation, I got nothing. They’re telling me they will resolve the problem in 24 hours, an unacceptable amount of time for “automatically” disabling my service without any notice. As happy as I’ve been with Airtel’s DSL service, I am immensely disappointed with their mobile service. The incompetence continues ….
Update 2: 5th May, 2008
It took Airtel a little over 6 hours but Mobile Office GPRS is working again….for now.
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